FAQs
At Adorsoin, we are committed to offering a seamless and considered experience. Below you will find guidance on orders, delivery, returns, and services.
How do I place and manage my order?
Orders may be placed directly through adorsoin.com by selecting your preferred items and proceeding to checkout. Once your purchase is completed, you will receive a confirmation email summarizing your order. A second notification will follow upon dispatch, including shipping and tracking details.
Orders may be modified or cancelled within a limited timeframe after purchase, provided they have not entered processing. For any changes, please contact our Customer Care team at care@adorsoin.com
In rare instances, orders may be cancelled due to payment authorization issues, item unavailability, or security concerns. Should this occur, you will be notified and refunded accordingly.
How are orders shipped and delivered?
Adorsoin offers international shipping to selected destinations, including the United States, Canada, the United Kingdom, Europe, the United Arab Emirates, Japan, India, and other selected destinations.
Orders are prepared within an estimated timeframe of 12 to 18 business days, followed by delivery timelines that vary depending on location.
Once your order has been dispatched, a tracking link will be provided so you can monitor your shipment. International deliveries may be subject to customs duties or local taxes determined by the destination country, which remain the responsibility of the customer unless otherwise specified.
What is Adorsoin’s return and refund policy?
Returns may be requested within 14 days of delivery, provided items remain unworn, undamaged, and returned with original tags and packaging.
Certain items, including altered garments and final sale pieces, are not eligible for return.
Once a return is received and inspected, refunds are issued to the original method of payment. Processing times may vary depending on financial institutions. Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect.
If your order arrives damaged or does not match your purchase, please contact us within five days of delivery with relevant details, and we will assist you accordingly.
What should I know about Adorsoin products?
Adorsoin offers ready-to-wear couture in standard sizing. While we strive to present each piece with accuracy, slight variations in color, texture, or craftsmanship may occur due to screen settings and the artisanal nature of our garments.
Which payment methods are accepted and is checkout secure?
Adorsoin accepts secure online payments through major credit cards, debit cards, and approved digital payment methods. All transactions are processed through trusted payment providers, ensuring a secure and protected checkout experience.
Do I need an account and how is my data protected?
You may place an order as a guest; however, creating an account allows you to track orders, access your order history, and save preferences.
Adorsoin is committed to safeguarding your personal information and processes data in accordance with applicable privacy standards. For further details, please refer to our Privacy Policy on adorsoin.com.
How can I contact Adorsoin Customer Care?
Our Client Advisors will be pleased to assist you with any inquiries. You may contact us at care@adorsoin.com and we aim to respond within 2 to 3 business days.